Privacy Policy

CT Business Solutions LLC d.b.a. CT River Ops

Last updated: June 2026 | Version 2.0

Who We Are

CT Business Solutions LLC, doing business as CT River Ops ("CT River Ops," "we," "us"), is a Connecticut-based AI consulting agency. Our website is www.ctriverops.com. Questions about this policy can be directed to Hello@ctriverops.com or (860) 876-6176.

What We Collect

When you contact us, book a service, or engage with our website, we may collect:

Contact details: name, email address, phone number, and business name
Messages and inquiries you send through our contact forms or email
Service information related to your engagement with us (as described in your service agreement or Statement of Work)
Website usage data: pages visited, device type, browser, and general location — collected through standard analytics tools

We do not collect sensitive personal information such as Social Security numbers, payment card numbers, health data, or government-issued ID numbers through this website.

How We Use It

We use the information we collect to:

Respond to inquiries and deliver services you have requested
Communicate about your project, account, or engagement
Send service-related updates and, where you have opted in, marketing communications
Improve the performance and content of our website

AI and Large Language Models

We do not use your personal information to train large language models (LLMs) or any other AI systems — internal or third-party. We will never sell your personal information to service providers, data processors, or any other party for AI training or any other purpose.

We may disclose non-personal, business-level information (such as aggregated project data or industry context) with subcontractors or service providers solely for the purpose of delivering the products and services outlined in your service agreement or Statement of Work (SOW). Any such disclosure is limited in scope and governed by confidentiality obligations.

Third Parties and Service Providers

We work with a limited set of service providers to operate our business — including email delivery, CRM, analytics, and scheduling tools. These providers access only the data needed to perform their specific function and are prohibited from using it for any other purpose. We do not sell, rent, or trade your personal information with any third party.

SMS Communications (TCPA)

If you opt in to receive SMS messages from CT River Ops:

Message and data rates may apply
Message frequency varies based on your engagement and our active programs
Reply STOP at any time to opt out
Reply HELP for assistance
Carriers are not liable for delayed or undelivered messages

Opt-in is voluntary. Opting out will not affect your ability to receive service.

Email Communications (CAN-SPAM)

Every marketing email we send includes a one-click unsubscribe link. We honor opt-outs immediately. Our physical mailing address is included in all commercial email footers as required by law.

AI Chatbot

Our website uses an AI-powered chatbot to assist visitors with inquiries. Conversations with the chatbot may be reviewed to improve service quality. Do not share sensitive personal information (financial data, government IDs, health information) through the chatbot. If you are a minor under 18, please do not use the chatbot or submit personal information through our site.

Your Rights (Connecticut Residents)

Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have the right to:

Access personal data we hold about you
Correct inaccurate personal data
Delete personal data we hold about you
Opt out of any profiling or automated decision-making that produces a legal or similarly significant effect
Know the categories of third parties with whom we have shared your data

To exercise any of these rights, email Hello@ctriverops.com. We will acknowledge your request within 10 business days and respond substantively within 45 days. For complex requests, we may extend the response period by an additional 45 days and will notify you if we do.

We will not discriminate against you for exercising your privacy rights.

Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes. When data is no longer needed, we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. No method of transmission or storage is 100% secure. If you have concerns about data security, contact us at Hello@ctriverops.com.

Changes to This Policy

When we make material changes to this policy, we will update the "Last updated" date at the top and, where appropriate, notify you directly. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact

CT Business Solutions LLC d.b.a. CT River Ops

Email: Hello@ctriverops.com

Phone: (860) 876-6176

Website: www.ctriverops.com